How to Make a Complaint

Last updated: October 2026

We want every person who reaches Connectedkey Concrete to be treated fairly. If something went wrong, tell us. This page explains how to raise a complaint and what you can expect from us. It is a general template and not legal advice.

Topics You Can Bring to Us

You may contact us about:

• How your call or message to Connectedkey Concrete was handled
• How your personal information was treated
• Anything on this site that seems unclear or wrong
• The behavior of a contractor we put you in touch with

When the Problem Is a Contractor

Contractors in our network are independent businesses. Each is responsible for its own estimates, pricing, workmanship and customer service. If you have trouble with work at your home, take it up with the contractor first, and keep a written record of what is said.

Please still let us know. Your feedback helps keep our network honest, and contractors who repeatedly fall short may be removed. Understand that Connectedkey Concrete cannot settle contract disputes, return money you paid a contractor or act for a contractor.

Sending Us a Complaint

Email contact@connectedkey.living and include:

• Your name and a way to reach you
• The date you contacted us or the contractor
• The number you dialed or the form you used, if you remember
• The contractor's name, if you have it
• A brief account of what happened and what outcome you want

After You Write

We will confirm by email that your complaint arrived, usually within a few business days. We will then look into what happened, which may include contacting the contractor, and reply with our findings and any steps we plan to take.

If You Are Still Unhappy

If our reply does not settle the matter, answer it and ask us to look again. You may also reach out to your state consumer protection office or attorney general, or your local Better Business Bureau. For licensed contractors, your state's contractor licensing board may be able to help.

Contact

Email: contact@connectedkey.living